How to book

Tickets to the performances produced by the KSMT are available online and in person at the KSMT Box Office (Danės g. 19, Klaipėda). Information and bookings by telephone +370 645 59472.

Box Office opening times:
Tue 10.30am – 6.30pm (lunch break 2pm-3pm)
Wed-Sat 9.30am – 6.30pm (lunch break 2pm-3pm)
If performances are scheduled on Sunday, the box office opens one hour before the curtain-up.

Tickets are also sometimes distributed online via the other ticketing systems that depend on the venue and on the producer of the event.

 

BOOKING

Advance booking is only available at the theatre box office only on the following terms and conditions:

• individual reservations are valid for 10 days from the date of booking, but no later than 14 days before the date of the event;
  group bookings (for 15 or more tickets for one event) are valid for 14 days from the date of booking, but no more than 14 days before the date of the event;
• on expiry of the reservation period, the ticketing system automatically cancels the reservation and sends a cancellation email to the purchaser.

Please note:

• payment can be made by bank transfer, bank card or cash at the theatre box office and at other ticket distributors’ service points;
• either legal or natural person can generate an invoice independently after purchasing tickets through the ticket distribution system or, for tickets purchased at the box office, an invoice can be issued after the event at the buyer’s request;
• one hour before the event, tickets are sold at the theatre box office only for that day’s event;
• if you have difficulty climbing the stairs, we recommend that you purchase tickets in the following sections: rows 1, 13, 14 in the stalls of the Sea Hall; rows 1, 2 in the Lagoon Hall;
• if you have a hearing impairment, you can select a function at the box office that allows you to communicate with the cashier in sign language.

 

REFUND POLICY

• Tickets for events produced by the theatre cannot be refunded or exchanged, except in the event of cancellation/rescheduling or in the event of force majeure.
• In the event of a cancellation, refunds shall be made through the ticketing system where the tickets were purchased within 14 days of the advertised date of the event, unless the theatre decides otherwise.
• If the event is rescheduled to another date, the same tickets are valid.
• In the event of cancellation or rescheduling of events not due to the theatre’s fault (force majeure circumstances), refunds for tickets purchased shall be made in accordance with the procedure established by the Ministry of Culture of the Republic of Lithuania. In the absence of such a procedure, the theatre’s procedure for the refund of tickets, approved by order of the theatre manager, shall apply.